Support Center
Welcome to the Batch Video Support Center
We’re here to help! Whether you need assistance with ordering personalized videos, managing your account, or troubleshooting an issue, our support team is ready to assist you.
Getting Started
New to Batch Video? Here are some quick steps to get started:
- Choose a Plan – Select a subscription plan or start a one-time project.
- Provide Your Data – Upload the required personalization data and template files.
- Receive Your Videos – We process your order and deliver your videos promptly.
Need detailed instructions? Visit our How to Provide a Template and Data page.
Frequently Asked Questions (FAQ)
Check our FAQ section for quick answers to common questions, such as:
How long does it take to receive my videos?
What file formats do you support?
How do I provide data for personalized videos?
Technical Support
If you’re experiencing any issues with our service, try these troubleshooting steps:
File Upload Issues: Ensure your files meet our format requirements.
Video Playback or Downloading Problems: Check your internet connection and try a different device.
Billing Questions: Review your order details in your account dashboard.
Still need help? Contact our support team!
Subscription Cancelation
You can cancel your subscription anytime through your account dashboard. Simply navigate to the Subscription Settings, select Cancel Plan, and follow the prompts. Your subscription will remain active until the end of your current billing cycle. If you need assistance, feel free to contact our support team.
Contact Us
We’re available to assist you, please reach out to us by email.
Email: contact@batchvideo.com
We strive to respond to all inquiries within 24 hours.
Thank you for choosing Batch Video! We’re dedicated to providing the best personalized video experience possible.